Common queries answered
Frequently asked Questions
All orders are sent out on the day of the order or the following working day.
Delivery usually takes 1-3 days but may take slightly longer for some remote addresses
Please contact us before sending any returns to get a returns authorisation number.
We can accept returns of unopened products up to 30 days after the date of the sale.
The returned product will be refunded or exchanged providing the product is complete and unopened.
Please contact us as soon as possible if you would like your products to be sent to an alternative address.
You can login to your account to see the updated status of your order.
Simply send a message using a form on the right and we will get back to you.
If you would like a call-back, please leave the best number to reach you on.
We can ship worldwide, please contact us for shipping rates.
Many of the products are worldwide voltage, however some countries have special requirements. We will be happy to assist you in getting the correct product for your country.
We will always try to send your order in one package, however sometimes we may have to send stock from different sources as two separate packages. There would be no extra delivery charges for multiple packages.